Refund policy

At Spacie, we want you to love what you receive. If you are not fully satisfied with your order, we offer a 7-day return policy starting from the day your item is delivered.

If you choose not to accept the product after checking it at delivery, you may hand it back to the rider immediately with no charges.

Eligibility for Returns

You may request a return if:

The product you received is damaged, defective, or incorrect.

The item is unused, in original condition, and includes all packaging.

Please note:

We currently do not accept returns for products based on a change of mind or if the item has been used or damaged after delivery.

Posters and framed artworks are inspected before shipping, but minor color variations due to screen differences are not considered defects.

How to Request a Return

Email us at support@spacie.shop or message our official page within 7 days of delivery.

Include:

Your order number

A photo or video showing the issue

Our team will review your case and respond within 24–48 hours.

Return Approval & Process

If your return is approved, we will guide you through the return process.

In most cases, customers may need to ship the item back or allow a pickup depending on location.

Once we receive and inspect the item, we will issue:

A replacement OR

A store credit (if a replacement is not available)

Non-Returnable Items

Used or damaged products

Items returned without original packaging

Products returned after 7 days of delivery

Custom or personalized orders (if any)